Here’s a professional, polished, and SEO-friendly “Support Policy” page crafted specifically for your SMM panel — BoostSocialLab.
It builds trust, sets clear expectations, and enhances your brand’s credibility with strong, customer-focused wording.
Welcome to BoostSocialLab!
Your satisfaction is our top priority. This Support Policy explains how our support team assists you, response times, and what you can expect when contacting us for help.
At BoostSocialLab, we are dedicated to providing reliable, responsive, and friendly support to all our customers.
Our goal is to ensure your experience with our platform is smooth, efficient, and satisfying — every time.
Our support team is available 24/7 to assist with general inquiries, technical issues, or order-related questions.
You can reach us via:
📧 Email: [support@boostsociallab.com]
💬 Live Chat: Available on our website during working hours
🌐 Website: [https://boostsociallab.com]
We aim to respond to all queries within 12–24 hours, depending on volume and priority.
Our team can assist you with:
Order status, delays, or delivery confirmation.
Payment-related issues or balance inquiries.
Account access, login, or registration problems.
Service details, pricing, and usage guidance.
Technical or operational errors on our platform.
General information about our SMM services.
While we do our best to help every user, please note that our support team cannot assist with:
Issues outside the BoostSocialLab platform (e.g., your personal social media account problems).
Orders affected by third-party changes (like platform algorithm updates or restrictions).
Refund requests that don’t meet our refund policy criteria.
Services or accounts that violate our Terms and Conditions or social media platform rules.
We handle all support requests carefully and aim to provide fast resolutions.
Our typical response times are as follows:
| Issue Type | Average Response Time | Resolution Time |
|---|---|---|
| General Inquiries | 6–12 hours | 12–24 hours |
| Technical Issues | 12 hours | 24–48 hours |
| Order or Payment Issues | 12 hours | 24–72 hours |
(Please note that resolution times may vary depending on issue complexity or third-party factors.)
To help us assist you efficiently:
Provide your order ID, username, or registered email when contacting support.
Use respectful and professional language — we’re here to help!
Avoid submitting multiple tickets for the same issue; it may delay your response.
If there are any temporary issues or delays due to maintenance, server updates, or social platform changes, we will:
Post updates on our website or dashboard.
Notify affected users as soon as possible.
Work diligently to restore full service quickly.
If your issue remains unresolved, you can request escalation.
A senior support specialist or management team member will review your case and provide a solution within 48 hours.
BoostSocialLab reserves the right to update or modify this Support Policy at any time to improve service quality.
Any changes will be reflected on this page with the revised effective date.
For support or feedback, please reach out to us anytime:
📧 Email: [support@boostsociallab.com]
🌐 Website: [https://boostsociallab.com]
We appreciate your trust in BoostSocialLab — your reliable partner for all social media growth solutions.
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